Delivery and Shipping Policy
For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via several of the major mail carriers, including Aramex, DTDC, and the Indian Postal Service. Customers will be unable to opt for the carrier of their choosing. The is no shipping charge for orders above Rs. 5000. If your order value is less than Rs. 1000 a shipping charge of Rs. 250 will apply. We apply a handling charge for all fragile items and food items to cover cost of additional packing to prevent damage and mishandling in courier transit. Prices listed on the website are Exclusive of these charges and the break up of the charges is provided in the invoice.
Taking Delivery of your Order
Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
- Products ordered for delivery on COD basis are shipped only upon verification of mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive of the goods.
- Products that are normally stocked but that are temporarily out of stock.
- Products that are not normally stocked and must therefore be special ordered.
- Items that transit thru states requiring special entry permits or Octroi such as in West Bengal, Maharashtra, Kerala etc. Under such circumstances, you will be emailed regarding the specifics of your situation.
- Products which are imported from outside India.
Delays in Shipping
On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email by Sage Koncpt . When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
- Standard Shipping: Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment.
- Ground Shipping: Heavy items are shipped by ground service. You may expect to receive your order within 5-10 business days from the date of shipment.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbour, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. Sage Koncpt reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.